Contact us
email: orders@aviart.co.uk
Phone or text us on: 07342 – 012 – 909
Shipping
All orders are dispatched within 3 days in protective packaging. The dispatch lead time may be longer during peak periods including the run up to Christmas.
UK – Posted via first class royal mail. Please allow 3-6 working days for delivery from placing your order. At peak times or in times of industrial action, an additional 2-3 days of delays is possible.
USA & Canada – Please allow 10-16 days for delivery.
Europe – Please allow 9-12 days for delivery.
Rest of The World – Please allow 6-115 days for delivery.
Returns
You can return any non-personalised items to us for a full refund as long as the item is unopened, undamaged and resaleable. All returns must be made within 14 days of receipt of your order. Please note you will not be reimbursed for the cost of the return postage. We will not accept returns for personalised or customised products. If you wish to return an item, please contact us first at the earliest opportunity.
Please note that ALL personalised items do not qualify for refunds unless faulty.
Damage: We accept responsibility for items that have been damaged in transit if proof of damage is supplied via photos. All items are packed/labelled to ensure that Royal Mail are made aware of the best way to handle them and thankfully most arrive in good order.
Dispatch: All of the products on our website are dispatched from the UK, usually within 3 days of ordering via Royal Mail. If Royal Mail are unable to deliver your item a card will be left with collection instructions. If the item is not collected and is returned to us, the customer is responsible for paying the full postage amount for the item to be redelivered. If a refund is requested the full cost of postage will be deducted.
Privacy: We promise not to share your information with anyone else – no third parties or marketing companies whatsoever.
Refunds/cancellations: You must cancel before the item is dispatched to receive a full immediate refund. If the item has been dispatched you will need to return it for a refund. We will not accept returns for personalised goods unless they arrive damaged or with an error. If you wish to return an item please contact us first at the earliest opportunity.
Terms and Conditions
In these terms and conditions of sale the expression “The Company” or “Company” means Aviart.co.uk And the “Purchaser” means the company, firm or persons to whom the goods are supplied by the Company under this contract.
Product variations. Due to the nature of printing, artwork may differ in colour to the images shown on the website The customer understands that different monitors, screens and printers can render colours differently and that these variations are not a fault of the product itself. The customer accepts the potential of this arising. We recommend arranging a viewing of the item by contacting us before purchasing, should potential variations cause issues for you.
Customers are reminded to satisfy themselves that the goods they are purchasing are suitable before completing an order. No responsibility is placed upon the company for making an incorrect order.
The Company shall not be responsible for any consequence of non-delivery or late delivery of goods due to any causes (such as weather, fire, strike, miss-communications, government control or shortages of (materials/labour) and no such non-delivery or late delivery shall entitle the purchaser to rescind this contract. Please note this list is not exhaustive and only includes some of the most common consequences of non-delivery or late delivery. The company accepts no liability or responsibility for loss of earnings or any charges that may be incurred due to non-delivery or late delivery. Delivery dates are always subject to change and therefore we strongly advise that no arrangements are made until you have received the goods and are fully satisfied. The company urges patience from its customers regarding all deliveries, especially during annual and bank holidays and also during the company’s annual stocktaking period, as this may cause an extended delay to our stated delivery times or the agreed delivery time provided by external companies.
Countries outside the UK may incur an additional delivery surcharge. This will be related to the size, weight and type of product that is being shipped. In these instances, we suggest you do the following: Place the order in the normal way. We will then contact you with the additional charge (if any) and apply this to your order. You will then be able to either accept or cancel your order based on these charges.
Due to the automatic nature of the carriage calculation system, we reserve the right to contact the customer and alter the carriage cost if the cost is higher than the carriage charged.
The Company will not accept any claim relating to the condition or quantity of goods delivered unless formal written notice of any such claim is received by the Company within 48 hours of the delivery date, Communication must be made by email to: orders@aviart.co.uk